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PMM Feature Telemetry
PMM Feature Telemetry collects feature and usage metrics when customers use our products.
- Feature Telemetry
Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers.
Feature Telemetry
Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers.
We use this information to understand the level of usage and adoption of various Program Management Module features. We don't collect personally identifiable information through Program Management Module Feature Telemetry. We only collect information about what features an organization has enabled or not.
Three data types can be collected: Boolean (True/False), Integer, and Date. Program Management Module only collects Integer data. Program Management Module Feature Telemetry data is collected during the push upgrade process.
System Performance Metrics
- Count of Active Programs
- Count of Active Programs with Active Services
- Count of Active Programs with Program Cohorts
- Count of Active Programs with Program Engagements created in the last 30 days
- Count of Active Programs with Service Deliveries created in the last 30 days
- Count of Active Services
- Count of Active Services with Service Schedules
- Count of Service Deliveries with an Attendance Status, created in the last 30 days
- Count of Service Schedules with at least one Service Session in the future
- Count of Active Programs with at least one Program Cohort.
User Permissions
- Count of users assigned the PMM: Deliver permission
- Count of users assigned the PMM: Manage permission
To give you a better picture of what the data looks like, here's a sample telemetry record:
For information about your privacy and how feature management works, read:
