Manage Volunteers

Understand which objects you use to manage volunteers and how to set up people, skills, and shifts. Access prebuilt reports and dashboards that show your organization’s volunteering activities.

• Track and Identify Your Volunteers
  In Volunteers for Salesforce, Contact records are highly important because they are used to track all of your volunteers—active, inactive, and prospective. Each Contact record contains a volunteer's phone, email, and address, their special skills, the days and times they're available to volunteer, their volunteer status, and a Volunteer Hours related list where you can see how many hours they've committed to your organization.
• Manage, Track, and Assign Volunteers
  There are multiple ways to assign volunteers to Shifts, including allowing volunteers to sign up directly from your website (more on that in Sign Up for a Job Shift.) You can also sign up volunteers yourself by assigning them to Shifts in Volunteers for Salesforce.
• Track Volunteer Participation with Reports and Dashboards
  Volunteers for Salesforce includes reports and dashboards that provide a ton of useful information about your volunteer program. You can use these reports and dashboards to analyze volunteer trends so that you can decide where to focus your volunteer efforts. Volunteers for Salesforce includes more than 25 reports and one dashboard.