Gestione el proceso de devoluciĆ³n de piezas de servicio para mejorar la eficiencia del proceso de servicio para los usuarios. Los tĆ©cnicos de servicio de campo pueden solicitar la devoluciĆ³n de piezas daƱadas relacionadas con una orden de trabajo cuando se debe sustituir la pieza.
| Disponible en: Lightning Experience |
| Disponible en: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud y Media Cloud. Ver disponibilidad de ediciĆ³n. |
Recupere las piezas despuĆ©s de la inspecciĆ³n de las piezas daƱadas y para desechar las piezas de forma segura. Por ejemplo, si la cita estĆ” en la ubicaciĆ³n del cliente, los tĆ©cnicos de campo pueden solicitar una devoluciĆ³n de pieza para una orden de trabajo cuando se debe recuperar, sustituir o actualizar una pieza.
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