Respond to and Resolve Incidents

Respond to and quickly resolve incidents that affect your org's availability.

No solution is perfect, and incidents occur that can cause limited availability. When they do occur, be prepared, focus on recovering quickly so your org is back online, and make time to fix any issues that come from post-incident reviews.

• Adopt a Recovery-First Mindset
  When an incident occurs, recover availability first then fix the root cause.
• Incident Plans and Recovery Exercises
  Be prepared for incidents that can impact your org’s availability by developing a business continuity plan and performing recovery exercises.
• Conduct a Post-Incident Review
  Learn how a post-incident review can identify improvements in your recovery plan to avoid extended downtime.