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Assign the General User or Service User permission set group. These permission set groups grant users access to features like the Foundations Service Console.
| Available in: View supported editions |
| User Permissions Needed | |
|---|---|
| To assign user permissions and enable Chatter | Permissions vary by task. Verify the permissions required in related Salesforce documentation. |
If you prefer using permission sets instead of permission set groups, assign the Service Starter App, Lightning Knowledge Manager, and Macros Manager permission sets.
If you have Enterprise or Unlimited Edition in Sales Cloud, or Einstein 1 Sales Edition, see Set Up Service Cloud Basics to continue configuring features.
If you upgraded from Starter or Pro Suite to a supported edition in Service Cloud, review the additional service features and enhancements you can access. See the Service Pricing Guide and corresponding Salesforce documentation. To get started, we’ve included links to features that other customers have found helpful to enhance their customer service.
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