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We can help you honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.
| Available in: All Editions |
Data protection and privacy regulations can require you and your company to honor people’s requests about how you use their data. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.
If you have customers or users who request specific methods of contact from your company, review these common requests and the related procedures.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| My customer wants to be in control of which notifications she gets. | Manage Notifications in Quip | Customers can fine-tune their notification preferences. Direct your customers to the Quip documentation for managing notifications. |
| My customer doesn’t want others to see what she is viewing or editing in Quip. | Make a copy of the documents and place them in Private folders. | Site members can use Private folders to work on documents in privacy. Tell your customer to:
Users can manage sharing of any particular document, spreadsheet, or chat room. They can share documents with their entire company, with a smaller team within their company, or with no one. |
| My customer in California sent us an opt-out request so that we don’t refer to or share her personal data. | To locate personal data, use Quip search tools. | Delete any comments and documents that include your customer's personal data. Quip Search finds unstructured personal data in:
If you connect external data through a Quip Live App or live data connections, deleting personal data in Quip doesn’t delete it from those external connections. If you need help with identifying references to personal data, contact Quip Support. |
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