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Loyalty Management
FAQs for Expanded Partner Management

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FAQs for Expanded Partner Management

Here are some of the common and frequently asked questions and responses in Expanded Partner Management.

Required Editions

Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions
Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled

What Happens to Partner Points When Points Are Adjusted for a Transaction?

When you adjust points for a partner transaction, partner points aren’t updated.

What Does Pending Status Indicate for Debit Partner Ledgers?

The Create Partner Ledgers and Update Partner Balances Data Processing Engine definition sets the status of new partner ledgers to Pending when points are insufficient to deduct from the partner’s point packs. After the partner purchases the points packs with sufficient points, the definition deducts the points and changes the partner ledger status to Processed.

Why Is the Partner’s Points Balance Negative?

A partner’s points balance can be a negative value when the partner’s debited points are more than the partner’s purchased points.

 
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