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Detect potential loyalty fraud by monitoring accruals, redemptions, and manual adjustments against thresholds that you select on the dashboard. Filter global views by program, location, tier group, and duration to isolate specific datasets. Then use dedicated tabs for accruals, redemptions, members, and agents to analyze transaction patterns across touchpoints and users.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Loyalty Management |
Here’s the list of metrics available on the various tabls of the dashboard.
| Metric | Description |
|---|---|
| Total Accrual Transactions | The total count of accrual transactions for members who exceed the accrual threshold. |
| Members (Transactions) | The total number of loyalty program members whose accrued points exceed the threshold. |
| Total Accruals | The loyalty program members whose accrual transactions exceed the threshold. |
| Members (Points Accrued) | The total number of loyalty program members whose accrual transaction count exceeds the threshold. |
| Metric | Description |
|---|---|
| Total Redemption Transactions | The total number of redemption transactions for members who exceed the redemption threshold. |
| Members (Transactions) | The total number of loyalty program members whose redemption transactions exceed the threshold. |
| Total Redemptions | The total points redeemed by loyalty program members whose redeemed points exceed the threshold. |
| Members (Points Redeemed) | The total number of loyalty program members whose redeemed points exceed the threshold. |
| Metric | Description |
|---|---|
| Members | The total number of loyalty program members whose manually adjusted points exceed the threshold. |
| NQP | The total manually adjusted redeemable points for members exceeding the threshold. |
| QP | The total manually adjusted qualifying points for members exceeding the threshold. |
| Metric | Description |
|---|---|
| Agents | The total number of agents whose manually adjusted points exceed the threshold. |
| NQP | The total manually adjusted redeemable points for agents exceeding the threshold. |
| QP | The total manually adjusted qualifying points for agents exceeding the threshold. |
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