Mobile Application Security

Mobile application security addresses any concerns you may have when evaluating Salesforce mobile apps for your organization.

Salesforce uses the Lightning Platform, with app logic and database storage provided by Salesforce’s hosted app servers and client apps. The Salesforce solution consists of the Salesforce app server, and the client app on the handheld mobile device. Supported operating systems are Apple iOS and Google Android.

The Salesforce client apps communicate across the wireless network to display a subset of the user’s Salesforce data on the mobile device. The client app on the mobile device pulls feed data on demand to the device. This architecture provides a high quality of service and a productive working experience for the end user.

Salesforce provides a sandboxed environment for a user to access Salesforce data from a mobile device. Org admins can manage user access, even if the mobile device belongs to the user.

• Permissions
  Learn more about user and device permissions for the Salesforce mobile app.
• Communication Security
  The Salesforce mobile app always uses highest level of secure communications and encryption to safeguard your data.
• Mobile Application Authentication
  All components of Salesforce mobile applications require user authentication at the point and time of access.
• Application Data Storage
  A mobile device may be lost or stolen at any time. Since mobile devices are small and designed to be highly portable, they may not remain under the physical control of a trusted person. Therefore, Salesforce provides methods to secure the device data if it passes out of control of the user or the user’s organization.
• Mobile Device Management (MDM)
  The Salesforce mobile app provides an extra level of security compliance through interoperation with the most popular MDM (mobile device management) suites.
• Mobile Application Management (MAM) with Enhanced Mobile App Security
  Salesforce offers Enhanced Mobile App Security, a paid mobile application management (MAM) add-on designed to meet high security and compliance needs for the Salesforce mobile app.
• Best Practices and Troubleshooting
  This information helps you implement best practices and troubleshoot when configuring mobile app security.