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Partner Cloud | Add Case Comment
Adds a comment to a case.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: | Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
| API Name | AddCaseComment |
| Reference Action Type | Flow |
| Reference Action | Add Case Comment |
| Inputs | verifiedContactID, caseNumber |
| Outputs | caseRecord |
| Does this action execute one or more prompt templates? | Yes |
Examples of Utterances That Trigger This Action
- Add a case comment to this case.
- Add a comment to the case “<case comment>”
- Add a case comment to this case 1232313
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