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Partner Cloud
Partner Cloud | Get Case For Verified Contact

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Partner Cloud | Get Case For Verified Contact

Returns a list of cases related to a given verified contact ID.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

API Name GetCasesForVerifiedContact
Reference Action Type Flow
Reference Action Get Cases For Verified Contact
Inputs verifiedContactID
Outputs caseList
Does this action execute one or more prompt templates? Yes

Examples of Utterances That Trigger This Action

  • Get my cases.
  • What is the status of my recent cases?
  • What are the cases that I submitted?
 
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