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Partner Cloud
Partner Cloud | Get Case by Verified Case Number

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Partner Cloud | Get Case by Verified Case Number

Returns a case associated with a given verified contact ID and case number.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

API Name GetCaseByVerifiedCaseNumber
Reference Action Type Flow
Reference Action Get Case By Verified Case Number
Inputs verifiedContactID, caseNumber
Outputs caseRecord
Does this action execute one or more prompt templates? Yes

Examples of Utterances That Trigger This Action

  • Get me the details for the case number 00100567.
  • What is the status of the case with case number 00088323?
  • Please provide the details of case number 00892382.
 
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