Loading
Partner Cloud
Partner Cloud | Answer Questions with Knowledge

You are here:

  1. Salesforce Help
  2. Docs
  3. Partner Cloud

Partner Cloud | Answer Questions with Knowledge

Searches knowledge articles to answer partner questions.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

API Name AnswerQuestionsWithKnowledge
Reference Action Type Standard Invocable Action
Reference Action Answer Questions With Knowledge
Inputs Query, citationsUrl, ragFeatureConfigId, citationsEnabled, mode, retrieverMode
Outputs knowledgeSummary, citationSources
Does this action execute one or more prompt templates? Yes

Examples of Utterances That Trigger This Action

  • Is there any guidance on how to effectively troubleshoot common technical issues?
  • What is a processing fee?
 
Indlæser
Salesforce Help | Article