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Partner Cloud | Answer Questions with Knowledge
Searches knowledge articles to answer partner questions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: | Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
| API Name | AnswerQuestionsWithKnowledge |
| Reference Action Type | Standard Invocable Action |
| Reference Action | Answer Questions With Knowledge |
| Inputs | Query, citationsUrl, ragFeatureConfigId, citationsEnabled, mode, retrieverMode |
| Outputs | knowledgeSummary, citationSources |
| Does this action execute one or more prompt templates? | Yes |
Examples of Utterances That Trigger This Action
- Is there any guidance on how to effectively troubleshoot common technical issues?
- What is a processing fee?
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