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Partner Ecosystem Management User Licenses
Partner Ecosystem Management (PEM) is the Salesforce unified license offering that empowers external partner users with structured access to Salesforce features via Experience Cloud. PEM builds on Partner Relationship Management (PRM) by including key channel management capabilities such as enablement, referrals, incentives, and account planning within a single bundled SKU.
Note PEM is sold as an add-on license. The base org must be on Enterprise Edition or higher.
License Model for PEM
- PEM Member: Named user license with unlimited monthly access. Use when user base is known.
- PEM Login: Daily login-based access. Ideal for dynamic or flexible usage patterns.
| License | Best used for |
|---|---|
| Partner Ecosystem Management (PEM) add-on | B2B use cases requiring integrated enablement, incentives, referrals, and account planning. |
| Partner Community | B2B experiences that need access to sales data such as partner relationship management. The Partner Community can’t be used with person accounts. |
| Feature | PEM Access |
|---|---|
| Partner Portal Access | Yes, via Experience Cloud |
| Account Plans with Partners | Yes (Read); Editable with a custom permission set |
| Partner Tracks (Enablement) | Yes |
| B2B Referral Management | Yes |
| Partner Relationship Management (PRM) | Yes |
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