Process Member Benefit Action

The Process Member Benefit Action executes the flow associated with a Benefit Action for a specific Member Benefit. This action is executed after the Member Benefits are created or updated using Assign Member Tier Benefits. Post execution, the Member Benefit record’s status is updated based on these scenarios:

• New - Awaiting Processing or Updated - Awaiting Processing are changed to Processed for a successful execution.
• Expired - Awaiting Processing is changed to Expired for a successful execution.

Tip In your flow, use the Get Records element to get the Member Benefit record for which you want to execute Process Member Benefit Action. You can also add a condition that ensures that the Get Records element doesn't get Member Benefit records that have already expired.

As part of the tier processing flow, after the tiers are assigned, you can stitch the Process Member Benefit Action to execute the benefit action. The flow must have Member Benefit ID as the input variable.

Things to Consider

• If you change a tier through manual actions, you must execute the Assign Member Tier Benefits and Process Member Benefit Action.
• If you change a tier through Change Tier, you must set up a trigger or batch. Then you must execute Assign Member Tier Benefits and Process Member Benefit Action.
• Depending on how the tier processing is configured in the overall orchestration, you can decide how to execute Assign Member Tier Benefits and Process Member Benefit Action. Some of the options are:
  • After the tier is processed for a member, you can invoke Assign Member Tier Benefits and Process Member Benefit Action in the same flow to assign benefits and execute benefit actions.
  • After the tier is processed for a member, you can invoke Assign Member Tier Benefits in the same tier processing flow and Process Member Benefit Action in a different batch.
  • After the tier is processed for a member, you can configure Assign Member Tier Benefits and Process Member Benefit Action in a different batch. The batch can be scheduled to run frequently.