Configure Alerts

Configure Scale Center alerts to monitor critical org metrics and receive notifications when thresholds are breached.

Important Only system administrators can access the Alerts page and configure alert settings.

Considerations

• Specify up to three email addresses to receive notifications.
• When an alert reaches its threshold, Scale Center emails recipients with a direct link to run a detailed analysis. The investigation type and time window are prepopulated based on the alert.
• To view alert change history, click See Change History from the alerts settings page.

To configure your alerts:

1. From Setup, in the Quick Find box, enter Scale Center, then click Alerts.
2. Click Set Up Alerts.
3. Select the alerts you want to monitor.
4. In the Recipient Email Address field, enter up to three email addresses.
5. Click Save.
   Your alerts are saved. They can take a few minutes to become active.

Alert Types

Alert Type	Description
Row Lock Timeout Errors	Multiple processes attempt to simultaneously update the same record, exceeding the timeout limit. Common causes include parent-child data skew, failing API or Apex triggers, and concurrent Email-to-Case updates.
Asynchronous Apex Executions Limit	Background tasks queued for processing reach their limit. Common causes include inefficient Apex or poor API call setup. Unlike synchronous code, these tasks run when resources become available rather than executing immediately.
Database CPU Consumption Throttles	Database requests execute slower than the threshold, excluding time spent on code compilation or external callouts.