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Scale Center FAQ
Get answers to common questions about using Scale Center.
How much does Scale Center cost?
It’s free.
I have an org with scale issues, but it’s not Unlimited Edition (UE) or Signature. How do I get access?
Scale Center is available in Production and Full Copy sandbox environments for all major Salesforce editions, including Enterprise and Professional.
After enabling Scale Center, why can't I see it in my UE full sandbox?
If your sandbox org license expired, match it with your UE production org.
How far back in time can I retrieve data?
For performance metrics and analysis reports, Scale Center retrieves data from the last 30 days.
Can I review more than one 24-hour period at a time?
No, the maximum time span that you can select to retrieve Org Performance metrics is 24 hours. When triaging, a shorter time span gives better results.
Which user profiles can access Scale Center?
System Administrators can access Scale Center and give access to 5 Standard (non-SysAdmin) users per org.
Is there a limit to the number of investigations I can run?
You can run up to 15 investigations per organization every 7 days. This limit uses a 7-day rolling window based on when each investigation starts. While your reports are saved for 30 days, each investigation only counts toward your limit for the first 7 days.
Do investigations triggered by alerts count toward the weekly investigation limit?
Yes. Scale Center has a weekly limit of 15 investigations. Every investigation counts toward your org’s 15-per-week limit, whether you start it manually or open it from an alert link.
Is there a limit to the number of on-demand insights I can run?
For each of the main insight pages, you can run up to 3 on-demand insights per week, per org.
Can I request an increase to this weekly limit?
No, this limit is the same for all orgs.
Does a Consolidated investigation count as one or eight investigations?
A Consolidated investigation counts as one and we recommend using it to help stay under the weekly limit.
How do I generate the Failed Logins investigation?
The Failed Logins investigation is part of the Consolidated Report.
How do I get started with ApexGuru?
ApexGuru is a feature in the Scale Insights section of Scale Center.
Are Scale Center and ApexGuru available in the EU Operating Zone?
No, due to data governance and compliance requirements, customers in the EU Operating Zone aren’t able to access Scale Center or ApexGuru.
Is Scale Center available in Hyperforce?
Yes, orgs that migrate to Hyperforce have access to Scale Center.
Does Scale Center affect performance?
No, the logs used by Scale Center are collected with no impact on performance.
How do I share a report from Scale Center?
To share an analysis report with other users in the same org, copy and send them the report URL.
Does Scale Center count against Salesforce platform limits, add to API usage, or require storage space?
No.
Does running a Platform Events investigation consume my Platform Events quota or limits?
No. The Platform Events investigation is an on-demand investigation in Scale Center that works off platform telemetry already collected.
Does Scale Center use underlying event log files, shield monitoring events, or any other data?
Scale Center aggregates and processes data from multiple internal data sources.
Why must I accept the message about backend services?
Some Scale Center backend services are hosted on Hyperforce infrastructure. All data is part of the trust layer and we follow security and data governance best practices.
My org recently migrated from 1P to Hyperforce. Can I create investigations on 1P?
No, once you migrate to Hyperforce, you can’t create investigations on 1P. To compare metrics and data points, create investigations for 1P before migration.
