Best Practices for Security Contacts

Follow these best practices to help ensure that critical Salesforce security communications reach the correct people without delay.

• Use a distribution list with at least two security contacts as a contingency.
• Ensure that listed contacts are prepared to handle the associated security alerts.
• Review your contact information at least every six months, and update it after every company reorganization or team change.
• Monitor and update the members of your email distribution list.
• Provide a direct phone number where Salesforce can reach a specific person for urgent matters. Don’t use a general support line.