Considerations and Limits for Agentforce and Generative AI in Salesforce Suites

Supported Large Language Models (LLMs)

OpenAI

Supported languages

English (US/UK), French, German, Italian, Japanese, Spanish, Spanish (Mexico), Portuguese (Brazil), Chinese, Korean, Dutch, Russian

Consumption-based pricing

No consumption-based costs for Salesforce Suite customers using Agentforce.

Usage limits

1.5 million tokens per hour | 27 million tokens per month.

If you reach a limit, agent responses temporarily pause and automatically resume at the start of the next hourly or monthly cycles.

Agentforce features

Upgrade to Enterprise Edition or higher for access to Agent Builder and Prompt Builder.

Actions

Salesforce Suites provides a targeted set of actions. Upgrade to Enterprise Edition or higher to access more actions.

See Delivered Actions for Salesforce Suites

Protected health information

The features included with Agentforce for Suites are not covered by the Business Associate Addendum Restrictions. You may not enable any Agentforce or generative AI features that could result in the submission or use of protected health information.

Custom user profiles

If you’ve created a custom user profile, you must add the required AI licenses (PSLs) and Permission Sets to the profile.

For more information about managing permissions, see:

• The 'Permissions Needed to Use Agentforce and Generative AI' section of Understanding Agentforce and Generative AI for Salesforce Suites
• Assign a Permission Set License to a User
• Manage Permission Set Assignments

Supported browsers

Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari