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Create a Report on Usage by User ID

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Create a Report on Usage by User ID

Build a Data 360 report that uses the User ID field to see which individual users are driving Agentforce credit consumption in your org. Because you build this report directly on the TenantEnrichedUsageEvent data lake object (DLO), you don't incur costs.

Required Editions

User Permissions Needed
To create a Data 360 report “Create and Customize Reports”

See Salesforce Help: Digital Wallet Permissions to make sure that you have all the required permissions to access Digital Wallet, access Data 360 objects, and create this report.

Before you begin, be sure that the TenantEnrichedUsageEvent DLO is added to a data space.

The User ID field in the TenantEnrichedUsageEvent DLO contains the 18-character, 005-prefix Salesforce user ID of the person who performed the action. With this field populated, you can group and filter your reports directly by user, so you can see exactly which individuals are driving credit consumption. This field is restricted to Employee Users using an Agentforce Employee Agent, meaning it only populates for authenticated internal employees interacting with internal-facing agents. It doesn’t capture user identifiers for external customers, guest users, automation/agentic users, or participants using public-facing Service Agents.

User ID is populated for Employee Agent events only, specifically:

Usage Type Description
Agentforce_StandardAction Standard actions executed by Employee agents
Agentforce_CustomAction Custom actions executed by Employee agents
  1. From the App Launcher, select Data Cloud.
  2. Go to Reports, then click New Report.
  3. In the category panel on the left, select Data Cloud.
  4. Select the TenantEnrichedUsageEvent DLO, then click Start Report.
  5. For Group Rows, select User ID.
  6. For Columns, select the following:
    • Usage Type Developer Name — which credit type was consumed.
    • Resource ID or API Name — which resource was triggered by the user.
    • Units Consumed — the number of credits.
  7. Click Run, then save the report.

The User ID field contains the 18-character, 005-prefix Salesforce user record ID. To see more details about the user in your report, such as first name, last name, username, department, cost center, or country, bring the standard User object into Data Cloud using the CRM connector, then join it to the Digital Wallet TenantEnrichedUsageEvent DLO on the User ID field. This method is likely to incur costs.

Then you can build reports such as these:

  • Consumption by user name
  • Consumption by team or department
  • Consumption by region or country
  • Any other grouping driven by fields on the User object

See Also

 
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