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Known Issues

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Passkey (Built-In Authenticator / Physical Security Key) Not Available as MFA Option During Setup-Initiated Identity Verification

Found in Release: Summer '26

Built-In Authenticator / Physical Security Key (Passkey) Not Prompted During Setup-Triggered Identity VerificationA System Administrator has a built-in authenticator or physical security key (passk...

SSO Logins are required to use Salesforce MFA when MFA is enforced even when an extension for MFA and PRMFA is granted.

Found in Release: Summer '26

Users logging in using SSO are required to use Salesforce MFA when MFA enforcement is in place when:Customers have an approved extension to be excluded from MFA enforcementCustomers have enabled 'R...

Issue with Lightning Login in an organization applied phishing-resistant MFA enforcement

-a. When Lightning Login is configured for admin users and no passkey has been registered, the admin users can log in an organization applied phishing-resistant MFA enforcement via Lightning Login ...

Lightning Report Export Skips Unsaved Modifications in Some Orgs

Found in Release: Winter '26

When editing a Lightning Report (e.g., adding filters or changing groupings) and running it without saving, the exported results should include the unsaved changes.However, in some specific orgs, t...

Report export does not work after step-up authentication in Classic UI

In Classic UI, after step-up authentication is completed, the user is returned to the report page, but the report is not exported.Therefore, the user will need to export again immediately. When ste...

Messaging Session Is Incorrectly Routed to Another Agent While Already Assigned

Found in Release: Summer '26

In very rare scenarios, customers may observe that a work item (such as a Messaging Session, Case, or other supported work item) is unexpectedly routed to another agent, despite already being assig...

Incorrect Sorting of Macron Characters in New Zealand Locales

Found in Release: Summer '25

Currently, records containing macron characters are not sorted correctly when certain New Zealand language locales are used.Characters with macrons such as ā, ē, ī should be sorted alongside their ...