Known Issues | Salesforce Help

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Known Issues

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Passkey (Built-In Authenticator / Physical Security Key) Not Available as MFA Option During Setup-Initiated Identity Verification

Found in Release: Summer '26

Built-In Authenticator / Physical Security Key (Passkey) Not Prompted During Setup-Triggered Identity VerificationA System Administrator has a built-in authenticator or physical security key (passk...

SSO Logins are required to use Salesforce MFA when MFA is enforced even when an extension for MFA and PRMFA is granted.

Found in Release: Summer '26

Users logging in using SSO are required to use Salesforce MFA when MFA enforcement is in place when:Customers have an approved extension to be excluded from MFA enforcementCustomers have enabled 'R...

Lightning Report Export Skips Unsaved Modifications in Some Orgs

Found in Release: Winter '26

When editing a Lightning Report (e.g., adding filters or changing groupings) and running it without saving, the exported results should include the unsaved changes.However, in some specific orgs, t...

App Menu setup page fails to load in Lightning Experience

Found in Release: 246

When navigating to the App Menu page in Lightning Experience via Setup > App Menu the page may not load at all or loads to a blank page.

Cursor jumps or auto-scrolls when hovering over records in related lists or components

Found in Release: Spring '26

Hovering over records in a related list or component may cause the cursor to jump or the page to scroll unexpectedly.

Receiving error while trying to access the lightning record page:- "The FlexiPage you're trying to access doesn't exist".

Found in Release: Winter '24

The customer is receiving an error on the Lightning Record Page: "The Flexi Page you're trying to access doesn't exist" when they try to save the flexipage when simultaneously a field delete operat...

Incorrect Sorting of Macron Characters in New Zealand Locales

Found in Release: Summer '25

Currently, records containing macron characters are not sorted correctly when certain New Zealand language locales are used.Characters with macrons such as ā, ē, ī should be sorted alongside their ...

Search functionality in Approval process of Initial Submitters is not working in lightning, it is working on Classic.

Found in Release: Winter '25

Search functionality in Approval process of Initial Submitters is not working in lightning. Cause and Solution are discussed below.

Issue with Lightning Login in an organization applied phishing-resistant MFA enforcement

-a. When Lightning Login is configured for admin users and no passkey has been registered, the admin users can log in an organization applied phishing-resistant MFA enforcement via Lightning Login ...

After Spring '25 release, when an Opportunity Closed Stage has dependent fields, it requires an additional step to close an Opportunity

Found in Release: Spring '25

In Spring '25 release, when an Opportunity Closed Stage has dependent fields, it requires an additional step to close an Opportunity like below:In the previous org version, instead of having two se...