Known Issues | Salesforce Help

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Known Issues

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Users Intermittently Receiving Duplicate Email Subscriptions

Found in Release: Tableau Server 2025.1.6

When subscribed to a subscription that is scheduled to run after an extract refresh occurs, intermittently some users are receiving duplicate emails even though the refresh only occurred once.

Case Comment via Email Reply Not Stamped for Trailhead Support Cases

A response to a case comment sent via email is not appearing on the Case Details page on Help & Training Portal for Trailhead Cases.

"step-up authentication for Report" - When exporting to "Details Only" is selected, after authentication, the user is redirected to the Classic UI.

Found in Release: Winter '27

If the "Step-Up Authentication" option is enabled for a report, when exporting to "Details Only" is selected, after authentication, the user is redirected to the Classic UI report screen.

App Menu setup page fails to load in Lightning Experience

Found in Release: 246

When navigating to the App Menu page in Lightning Experience via Setup > App Menu the page may not load at all or loads to a blank page.

Case Transfer Email Notifications are received from Do not reply email address

Found in Release: Winter '24

Case Transfer Email Notifications are received from Do not reply email address, instead of receiving from user who transferred the case

Details Only Export in Report for csv format is redirecting to classic mode

Found in Release: Spring '26

When exporting details only reports for xls and csv format, the process redirects to Classic mode and fails to generate the exported file (CSV, XLS, etc.). This issue occurs specifically in the Det...

Cursor jumps or auto-scrolls when hovering over records in related lists or components

Found in Release: Spring '26

Hovering over records in a related list or component may cause the cursor to jump or the page to scroll unexpectedly.

Couldn't set filters in Unified Activities Report having filter condition that compares the date/time field with custom date/time

In a report using Opportunity with the Unified Activities object, the error occurs when customer tries to set a filter condition that compares the date/time field on the Opportunity with the "Activ...

Incorrect Sorting of Macron Characters in New Zealand Locales

Found in Release: Summer '25

Currently, records containing macron characters are not sorted correctly when certain New Zealand language locales are used.Characters with macrons such as ā, ē, ī should be sorted alongside their ...

View Acceleration Jobs Continually Display as "Pending" or "Canceled" on The Tasks Page in Tableau Cloud (Hyperforce)

Found in Release: 2024.3

View Acceleration jobs on the Task page in Tableau Cloud (Hyperforce) continually show their status as "Pending" or "Canceled." This is due to View Acceleration being disabled (Since May 2024), whi...