Data Recovery Service and Cost FAQ
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In the event that your data has been lost or deleted with no backup, Salesforce may be able to assist you with recovering the data. Learn more below.
Because of the manual intervention, there is a cost. The cost is relative to the amount of manual work and time needed to perform the recovery. The price for this service is a flat rate of $US 10,000 (Ten Thousand US Dollars) for the one Organization that's being recovered. The work involved actually costs us much more than that, but we pay for a portion of the service.
Yes, we recommend that you use a partner backup solution that can be found on the Appexchange, run full reports and export them to your desktop or use the Data Export feature that is included in all editions of Salesforce. Anytime you'll be making changes within your Organization (Example: Changing field data type or updating data with the Data Loader/Import Wizard) we strongly recommend that you use one of the above methods to back up any data that could be affected by the change. It's better to be safe than sorry.
You'll get a complete backup of all your data in .CSV files on the date/time you specify. Each object in your Salesforce Organization will be exported into the .CSV file and provided to you via secured channels. You can then use our importing tools to insert the data back into your Organization.
A .CSV (comma separated value) file is a format that is widely used in the industry and can be opened in Microsoft Excel or Open Office. There'll be a CSV file for each of the database tables (Objects) in Salesforce.
No, it doesn't include metadata. It holds the customer data only. Metadata is a structured data that tells how Reports, List Views, and Page Layouts are displayed.
Data can be recovered up to 3 months back from the current date. There are a few stages:
Note: At any time when it’s on hold (which is 30 days for trial or 180 days for Org that once had a contract), we still have the data and no data recovery needs to be performed. We can do a data export or if they are to sign a contract, the Organization will be flipped back on.
The process must be completed manually and usually takes a minimum of 20 business days (4 calendar weeks).
Q: We converted/deleted a custom field and lost its data, can we get the data back?
A: Yes. The custom field wizard notifies you that changes to field type may permanently delete data. We do our best to warn you of changes that can delete/mangle data, but in the unfortunate event that this occurs, the data can be recovered through this process. As previously stated we still strongly recommend that you back up data before making any kind of changes in your Organization.
A: The system admin can still login and the only thing they can do is a Data Export.
A: We can only recover structured data, like records from the Account Object. List views, Reports, and Workflows are considered metadata, which tells how to display the data.
A: Unfortunately no. It involves multiple Applied Engineering resources to get the backups and recover the database. It can take up to 10 days end-to-end to "rewind" a server to your specified point in time and then additional time is needed to export the data.
A: The Data Recovery service has the same contents of a Salesforce Data Export Service. Once we perform the data recovery, the .CSV files given to the requestor would have to be imported back into Salesforce using an external API tool such as Data Loader/Workbench or by seeking professional service specialized in importing deleted data.