Click Close Case on a case’s detail page, Cls
on the Cases related list, or Save & Close while editing a case. If
enabled by your administrator, you can select Closed from Status on a
case’s edit page and click Save without completing any more steps.
Update Status, Case Reason, or any other fields as
necessary.
If solutions are enabled, you can fill in the Solution Details for the
case. If you don’t want to save the solution or submit it for review to a solution manager,
uncheck Submit to public solutions. When this field is checked, the new
solution is automatically linked to the case.
If there’s a contact on the case, select Notify contact on case close to
send an email to the contact based on a predefined case close template.
Click Save or Save and Create Article. The
article option is available if both Salesforce Knowledge and article submission during case
close is enabled.
Tip If you have the “Manage Cases” permission, you can close multiple cases at once
using the Close button on case lists.
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