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Customize Keyboard Shortcuts for a Salesforce Console in Salesforce Classic
Create or customize keyboard shortcuts so that users can quickly perform actions by pressing keys instead of having to use a mouse.
Required Editions
| User Permissions Needed | |
|---|---|
| To customize keyboard shortcuts for a Salesforce Console: | Customize Application |
If a console is set up, several default keyboard shortcuts are
automatically turned on and available for customization. For example, pressing keys to open
and close tabs, move between tabs, and save records. Before you can create custom shortcuts,
a developer must define the shortcut’s action with the addEventListener() method in the Salesforce Console Integration Toolkit. You can
only create shortcuts for actions performed inside of a console.
- From Setup, enter Apps in the Quick Find box, then select Apps.
- Click Edit next to a Salesforce console app.
- Click Customize keyboard shortcuts.
- Click Edit on the top of the page.
- Click Edit to customize an existing shortcut, or click +Add Keyboard Shortcut to create a new one. When creating a new shortcut, you must add a Console Event Name, which is a unique identifier for the key commands, and then send the event name to the developer who defined the shortcut’s action so that he or she can add it to the method that will trigger the shortcut. You can’t delete the default shortcuts, but you can edit or deactivate them.
- Click Save.
After you customize or create shortcuts, notify users assigned to a console about the new actions they can perform.
Keyboard shortcuts aren’t case sensitive, even when you press Shift before a letter key. For example, Shift+b is the same as Shift+B. If Ctrl, Alt, or Shift is in a keyboard shortcut, the sequence of those keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.
