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Troubleshooting Quote Syncing
Errors can occur when you try to sync quotes under certain conditions. Review common error messages, and learn how to resolve them. If you don’t have the appropriate permissions, contact your Salesforce admin.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Performance and Developer Editions |
| In Sales, also available in: Professional, Enterprise, and Unlimited Editions |
| Quote Sync Error | Resolution |
|---|---|
| This quote can't be synced because it has inactive or archived products. |
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| This quote can't be synced because it has an inactive or archived price book. |
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| This quote can't be synced because it has inactive or archived list prices. |
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| This quote can't be synced because it has an inactive currency. | Activate the currency from Setup by entering Manage Currencies in the Quick Find box, then selecting Manage Currencies. |
| This quote can't be synced because one or more of the schedules for the opportunity products have changed since the quote was created. | Create a different quote and sync it, or open the product, delete the schedule, and then re-create the schedule. |
| This quote can't be synced because another quote that’s being synced for this opportunity is locked due to a workflow approval process. Opportunities can only sync with one quote at a time. | To unlock the other quote, finish the approval process or recall the request for approval. |
| The SyncedQuote field is read only within a trigger. | Determine whether your Salesforce org is using an Apex trigger that’s attempting to modify the SyncedQuote field. The SyncedQuote field is read only and can’t be modified with a trigger. An admin can modify the trigger. |
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