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Requirements for Salesforce Authenticator

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Requirements for Salesforce Authenticator

The Salesforce Authenticator mobile app is supported on various mobile platforms, with some device, operating system, and mobile browser requirements. You need an Internet connection to communicate with Salesforce for user verifications of account activity and location-based automated verifications. The app generates verification codes as time-based one-time passwords, or TOTPs without an Internet connection on your mobile device, so you can still log in to your other accounts when you're offline.

Required Editions

Salesforce Authenticator setup available in: both Salesforce Classic and Lightning Experience
Multi-factor authentication with Salesforce Authenticator available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions

Supported Devices and Browsers

Salesforce Authenticator is supported in portrait orientation in these environments.

Salesforce Authenticator App Supported Devices Supported Mobile Operating Systems
iOS, v4.3.0 or later iPhone XR or later models iOS 14.0 or later
Android, v4.3.0 or later Android phones Android 9.0 or later

For optimal Salesforce Authenticator performance, we recommend keeping your mobile device’s operating system updated and upgrading to a late model device as allowed by your mobile plan. Future Salesforce versions sometimes require removing support for older operating systems, and sometimes newer operating system releases don’t perform well on older devices.

Salesforce Editions and Licenses

These Salesforce editions and user license types allow the use of Salesforce Authenticator for identity verification and multi-factor authentication.

Salesforce Editions
  • Essentials Edition
  • Group Edition
  • Professional Edition
  • Enterprise Edition
  • Performance Edition
  • Unlimited Edition
  • Developer Edition
  • Contact Manager Edition
 Database.com Edition isn’t supported.
User License Types
  • Salesforce users
  • Salesforce Platform and Salesforce users
  • Customer Community, Customer Community Plus, and Partner Community external users
  • Portal users who are a member of a Salesforce community
 These user license types aren’t supported: portal users (unless a member of a Salesforce community), Database.com users, Sites and Site.com users, and WDC users.

Wireless Connection

Salesforce Authenticator needs a Wi-Fi or cellular network connection to communicate with Salesforce. For cellular connections, a 3G network or faster is required. For the best performance, we recommend using Wi-Fi or LTE. Salesforce Authenticator generates valid verification codes when your device is offline, so you can still use it to log in to your other accounts. You can also view your activity history and list of trusted locations when the device is offline.

 
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