Access Agentforce Studio and the New Agentforce Builder
The Agentforce Studio app is the home of the new Agentforce Builder and a central hub for building, testing, and monitoring your agents. By default, Agentforce Studio is available in the App Launcher to all users in orgs with access to Agentforce. Each feature within Agentforce Studio requires its own permissions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
To access the new Agentforce Builder, from the App Launcher, find and select Agentforce Studio, and then click Agents. All users with access to Agentforce Studio can see the Agents tab. To see the Agents list view and access Agentforce Builder:
- Einstein must be enabled for the org.
- Agentforce must be enabled for the org.
- The user must have the Manage AI Agents permission.
Users with this permission can manage, activate, and deactivate agents, customize subagents and actions, and monitor agent activity. Assign this permission only to users who require org-wide management access to all agents.
To manage user access to the Agentforce Studio app, manage user profile assignments for the app in Lightning App Builder.
Troubleshooting Access to Agentforce Studio
If the Agentforce Studio app isn’t visible to you or another user, try these troubleshooting steps.
- Verify the visibility and settings for the app in
Lightning App Builder.
- App Manager list view: In the row for Agentforce Studio, make sure that the app is visible in Lightning Experience.
- App Settings | Navigation Items: Make sure that Agentforce Studio is a selected item.
- App Settings | User Profiles: Make sure that the user’s profile is a selected profile.
- From the App Menu page in Setup, verify that the app is visible in the App Launcher. If the app is listed as Hidden in App Launcher, select Show in App Launcher.
- Verify the visibility settings for the user’s profile. From the Profiles page in Setup,
select the user’s profile.
- Custom App Settings: Make sure that Agentforce Studio is visible. (If you're using the enhanced profile user interface, the setting is under Assigned Apps.)
- Tab Settings: Make sure that Agentforce Studio is Default On. (If you're using the enhanced profile user interface, the setting is under Object Settings.)
- Explore Agentforce Builder
Agentforce Builder is where you build, customize, and test predictable, context-aware agents. Learn about the intuitive text editor interface, built-in AI assistance, and more. - Explore the Legacy Agentforce Builder
The Legacy Agentforce Builder is a visual workspace for creating, customizing, and managing agents that support both employee and customer use cases. Use the builder to create agents for helpdesk, deal support, or product assistance and define how they communicate and perform actions. The builder provides a unified workspace for streamlined configuration and testing.
