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            Connect an Agent to Lightning Experience and Mobile

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            Connect an Agent to Lightning Experience and Mobile

            Deploying Agentforce Employee agents to Lightning Experience and the Salesforce mobile app is as easy as activating your agent.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

            Check markThis article applies to: Agentforce Employee agents

            Cross markThis article doesn't apply to: Agentforce Service agents

            To learn about channel support for other agent types, see the documentation for that type.
            User Permissions Needed
            To connect an Employee agent to Lightning Experience and mobile:

            Manage AI Agents

            OR

            Customize Application

            Before connecting your agent to Lightning Experience or the Salesforce mobile app, give your users access to your agent. You can adjust user access while your agent is active.

            When you activate your agent, it's available in the Agentforce panel in Lightning Experience and in the Salesforce mobile app for all users with access. If a user has access to more than one agent in the Agentforce panel, the user can select which agent to interact with from a dropdown menu.

             
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