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            Show Progress Indicators in Enhanced Chat v2 Conversations

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            Show Progress Indicators in Enhanced Chat v2 Conversations

            Progress indicators tell the messaging user what actions an agent is taking behind the scenes of an Enhanced Chat session.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

            Check markThis article applies to: Agentforce Service agents

            Cross markThis article doesn't apply to: Agentforce Employee agents

            To learn about channel support for other agent types, see the documentation for that type.

            Progress indicators are turned on by default in Enhanced Chat v2 and cannot be turned off. You can customize branding and customize the labels of your progress indicators.

            1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and click Embedded Service Deployments.
            2. Click to edit your Messaging for Web deployment.
            3. To change the color of the progress indicator, on the Embedded Service Deployment Settings page, in the Branding card, click Select Branding.
              1. In the Component Colors section, change the update the color settings to your preferred color for the System Messages and Placeholder Text component.
            4. To customize system message labels for the progress indicators, on the Embedded Service Deployment Settings page, in the Custom Labels card, click Set Custom Labels. Apply these values to filter for the system message labels and update them to your preferred message.
              • Chat Group: Chat in Progress
              • Label Group: Chat Body
              • Label Type: System Messages
            5. Back on the Embedded Service Deployment Settings page, click Publish.
             
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