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            Monitor Your Agent

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            1. Salesforce Help
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            3. Quickstart Your Einstein Generative AI Solution

            Monitor Your Agent

            When you review and update your agentic solution, it has a higher chance of success. Review Agentforce analytics to report on key indicators such as performance, usage, quality, trust, cost, and ROI.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            Note
            Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.
            • Agent Optimization
              Use Agent Optimization to inspect agent sessions from the initial user request to the agent’s resolution.
            • Agent Analytics
              Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.
            • Legacy Agentforce Analytics
              Legacy Agentforce Analytics uses Data 360 to help you gain insights into how your agents are performing. The insights in your customizable dashboard and reports can help you determine whether you want to change anything to drive adoption or adjust subagents and actions to improve user satisfaction.
            • Monitor Your Voice-Enabled Agent
              To boost service quality, supervisors can monitor the voice-enabled agents on active calls by using Omni Supervisor. They can also monitor agent performance over time by using agent analytics reports and dashboards.
            • Agentforce Session Tracing
              Agentforce session tracing captures detailed agent interaction data in a unified data model on Data 360. Build dashboards, reports, and queries on this data to derive insights into agent behavior and trends. Take data-driven action while testing, debugging, and monitoring agents in sandbox or production environments.
            • Monitor Agent Guardrails
              Monitor instruction adherence and task resolution for your agents.
             
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