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            Collections and Recovery | Answer Collections Queries

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            Collections and Recovery | Answer Collections Queries

            This action answers general collections-related questions from customers by using the Agentforce data library.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions with Financial Services Cloud
            User Permissions Needed
            To answer collections-related queries:

            Collections and Recovery Specialist

            AND

            FSC Service OR FSC Sales

            AND

            Einstein for Financial Services
            To use Agentforce: Agentforce Service Agent User

            Action Details

            API Name AnswerCollectionsQueriesASA
            Action Type Standard
            Reference Action Type Prompt
            Reference Action Answer Collections Queries
            Inputs Query
            Outputs Prompt Response
            Does this action execute one or more prompt templates? Yes
             
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