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            Communications | Get Service Level Objective Insights For Asset

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            Communications | Get Service Level Objective Insights For Asset

            Fetch service level objective insights for an asset by comparing the service level objective compliance criteria against the network usage data.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Communications add-on or included in Agentforce 1 Communications Edition. Requires each user to have the Agentforce for Communications add-on to access the action.
            User Permissions Needed
            To enable agents:

            Manage AI Agents AND the admin user permission for the agent type you want to create

            OR

            Customize Application
            To build and manage agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application
            To use agent actions: Einstein for Communications

            Action Details

            API Name GetSvcLvlObjInsightsForAsset
            Reference Action Type Prompt Template
            Reference Action

            Get Insights for Asset Service Level Objectives

            (getSvcLvlObjInsgt)
            Does this action execute one or more prompt templates? Yes
            Required Setup Agentforce for Service Level Objective Insights

            Get Service Level Objective Insights For Asset and Prompt Templates

            This agent action calls the Get Insights for Asset Service Level Objectives prompt template to extract the analysis of the service level objectives for an asset. The analysis is based on comparing the service level objective compliance criteria against the network usage data.

            Guidelines and Considerations

            This action uses Data Cloud and flows. Before using this action, set up Data Cloud and customize the flow for your use case

             
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