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            Communications | Get Upgrade Products

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            Communications | Get Upgrade Products

            Gets active upgrade product suggestions and pricing for a specified account and price book.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Communications add-on or included in Agentforce 1 Communications Edition. Requires each user to have the Agentforce for Communications add-on to access the action.
            User Permissions Needed
            To use agent actions: Einstein for Communications
            Example
            Example See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetUpgradeProducts
            Reference Action Type Flow
            Reference Action Get Upgrade Products
            Does this action execute one or more prompt templates? No
            Required Setup Agentforce for Product Upsell and Cross-sell in Service

            Guidelines and Considerations

            • This action is a template containing example information. Customize it to your use case.
             
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