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            Communications | Get Account Record

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            Communications | Get Account Record

            Fetches an account record using the account number and contact email address that’s associated with the account.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Communications add-on or included in Agentforce 1 Communications Edition. Requires each user to have the Agentforce for Communications add-on to access the action.
            User Permissions Needed
            To use agent actions: Einstein for Communications
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetAccountRecord
            Reference Action Type Flow
            Reference Action Get Account Record
            Does this action execute one or more prompt templates? No
            Required Setup Agentforce for Communications Billing Resolution

            Guidelines and Considerations

            • This action is a template containing example information. Customize it to your use case.
             
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