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          Marketing | Identify Business Unit

          Marketing | Identify Business Unit

          Retrieves engagement metrics, such as open rates, clicks or unsubscribes, for a specific campaign and generates key insights about the campaign’s performance. For example, recommend different subject lines or add more time between email sends to prevent subscriber fatigue.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise and Unlimited Editions with Foundations and Marketing Cloud Next
          User Permissions Needed  
          See Common User Access for Standard Agent Actions.

          Action Details

          API Name IdentifyBusinessUnit
          Reference Action Type Standard Action
          Reference Action Marketing Cloud: Identify Business Unit
          Does this action execute one or more prompt templates? No
          Required Setup Enable AI Features in Marketing Cloud

          Guidelines and Considerations

          • This action is intended for use only in Marketing Cloud campaigns.
          • Type "skip" to bypass this action in the rare case it asks you to select a business unit when your org doesn’t have business units.
           
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