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            Agentforce IT Service | Add Comment to Record

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            Agentforce IT Service | Add Comment to Record

            Adds comments or supplementary information to existing IT tickets through a conversational interface, streamlining the update process by allowing users to identify tickets by number or description without manual navigation.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Foundations and the Agentforce for IT Service add-on license or included in Agentforce 1 Editions. Requires each user to have the Agentforce for IT Service add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name AddCommentToRecord
            Reference Action Type Flow
            Reference Action Add Comment to Record
            Does this action execute one or more prompt templates? Yes
             
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