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            Agentforce IT Service | Answer Policy Question

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            Agentforce IT Service | Answer Policy Question

            Provides employees with personalized, context-aware answers to questions about company policies, benefits, and entitlements through a conversational interface. This action uses profile data, such as role, location, and tenure, to summarize direct answers from policy documents and provide concise responses.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name AnswerPolicyQuestion
            Reference Action Type Prompt Template
            Reference Action Answer Policy Question
            Does this action execute one or more prompt templates? Yes
             
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