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            Agentforce IT Service | Associate Related Records for Problem

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            Agentforce IT Service | Associate Related Records for Problem

            Finds similar or related records for a problem and creates associations, such as incidents or change requests, to a problem record. The action finds other IT records that are either similar or caused by the source problem and creates associations automatically.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name AssociateRelatedRecordsForProblem
            Reference Action Type Standard Action
            Reference Action Associate Related Records For Problem
            Does this action execute one or more prompt templates? Yes
             
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