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            Agentforce IT Service | Create Incident Resolution Summary

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            Agentforce IT Service | Create Incident Resolution Summary

            Creates a resolution summary for an incident based on related and similar records, feed and swarm data, knowledge articles, and activities. The action reduces manual documentation effort, ensures consistency, and creates valuable grounding data for use in future knowledge articles or other agent actions.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name CreateIncidentResolutionSummary
            Reference Action Type Prompt Template
            Reference Action Create Incident Resolution Summary
            Does this action execute one or more prompt templates? Yes
             
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