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            Agentforce IT Service | Create Service Catalog Request

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            Agentforce IT Service | Create Service Catalog Request

            Initiates and submits hardware service requests through a conversational interface. This action validates required inputs, prompts for missing information, and confirms request details to streamline the procurement process.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name CreateServiceCatalogRequest
            Reference Action Type Standard Action
            Reference Action Create Service Catalog Request
            Does this action execute one or more prompt templates? Yes
             
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