Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce and Einstein Generative AI
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Agentforce IT Service | Generate Post-incident Review

            You are here:

            1. Salesforce Help
            2. Docs
            3. Quickstart Your Einstein Generative AI Solution

            Agentforce IT Service | Generate Post-incident Review

            Generates a post-resolution summary for an Incident record using details such as the category, subcategory, description, related records feed, knowledge, and swarm data into the summary. This action is triggered when an incident fulfiller requests a summary of an Incident in a closed or resolved state.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GeneratePost-incidentReview
            Reference Action Type Prompt Template
            Reference Action Generate Post-incident Review
            Does this action execute one or more prompt templates? Yes
             
            Loading
            Salesforce Help | Article