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            Agentforce IT Service | Get Eligible Service Catalog Items

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            Agentforce IT Service | Get Eligible Service Catalog Items

            Retrieves service catalog items that match a user's request by analyzing their description and returning only the options they are eligible to access. The action reduces time spent manually browsing the catalog, and surfaces the most relevant service catalog items quickly.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetEligibleServiceCatalogItems
            Reference Action Type Standard
            Reference Action Get Eligible Service Catalog Items
            Does this action execute one or more prompt templates? Yes
             
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