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            Agentforce IT Service | Get Incidents Based on Description

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            Agentforce IT Service | Get Incidents Based on Description

            Retrieves a list of records based on the user's description for specific types of tickets such as cases, incidents, or service requests. The action uses AI-powered filtering to get the most relevant list of records by understanding the intent of the user input and generates a summary of the relevant records.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetIncidentsBasedOnDescription
            Reference Action Type Flow
            Reference Action Get Incidents Based on Description
            Does this action execute one or more prompt templates? Yes
             
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