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            Agentforce IT Service | Post Swarming Summary to Feed Item

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            Agentforce IT Service | Post Swarming Summary to Feed Item

            Posts the swarming summary of a Slack channel as a new feed item to the Chatter feed for a target record such as an incident or a problem. Key information from other channels is documented in the context of a record, becomes easily accessible to stakeholders, and can be used as the grounding data for other agent actions.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name PostSwarmingSummaryToFeedItem
            Reference Action Type Flow
            Reference Action Post Swarming Summary To Feed Item
            Does this action execute one or more prompt templates? Yes
             
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