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            Agentforce IT Service | Propose Resolution Summary for Problem

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            Agentforce IT Service | Propose Resolution Summary for Problem

            Proposes a resolution summary for a problem based on related records, feed and swarm data, knowledge articles, and activities. The action helps IT teams to resolve problems more efficiently by providing a comprehensive and data-driven understanding of the issue.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name ProposeResolutionSummaryForProblem
            Reference Action Type Prompt Template
            Reference Action Propose Resolution Summary For Problem
            Does this action execute one or more prompt templates? Yes
             
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