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            Agentforce IT Service | Reopen a Ticket

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            2. Docs
            3. Quickstart Your Einstein Generative AI Solution

            Agentforce IT Service | Reopen a Ticket

            Reopens resolved IT tickets through a conversational interface, eliminating manual navigation by enabling users to request status changes through Agentforce.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name ReopenTicket
            Reference Action Type Flow
            Reference Action Reopen a Ticket
            Does this action execute one or more prompt templates? Yes
             
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