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            Agentforce IT Service | Summarize Change Request

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            Agentforce IT Service | Summarize Change Request

            Generates a summary for a Change Request record with details such as the description, category, and subcategory. It also includes the risk score, risk level, related records, feed, knowledge, and tasks. This action is triggered when a user requests a summary, to understand the risk and impact of deploying a change request.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name SummarizeChangeRequest
            Reference Action Type Prompt Template
            Reference Action Summarize Change Request
            Does this action execute one or more prompt templates? Yes
             
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