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            Agentforce IT Service | Summarize Incident

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            Agentforce IT Service | Summarize Incident

            Generates a summary for an Incident record with details such as description, category, subcategory, SLA, major incident details, related records, Chatter feed, knowledge, and swarm data. Incident managers or fulfillers can quickly find what they need without parsing the record.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name SummarizeIncident
            Reference Action Type Prompt Template
            Reference Action Summarize Incident
            Does this action execute one or more prompt templates? Yes
             
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